Help & support
Get GhostStat running in a couple of minutes — and find your way around once it is. Most answers are here; a human is one email away.
Start here
Install the tracker
One small script, no cookie banner. Your site key is filled in for you on the install page.
Explore plugins
Funnels, heatmaps, session recordings and 50+ more — every one on every plan, including Free.
Visitor Intelligence
How every plugin feeds one reconstruction of a single visitor: intent, friction and attention.
Plans & billing
Pick a plan by how much traffic you measure. Cancel any time; manage everything in-app.
Frequently asked
Do I need a cookie-consent banner?
For GhostStat analytics, no. The tracker sets no cookies and uses no local storage, and it never stores IP addresses, so there is nothing to consent to for the analytics themselves. Always check your own obligations, especially if you run other scripts on the page.
How does GhostStat count visitors without cookies?
It derives a short-lived, one-way hash from the site, network, browser and the calendar day, salted per site. Because the day is part of the input, the hash rotates every 24 hours and can’t follow anyone across days, and it can’t be linked between two different sites. See the Privacy Policy.
Is the whole product really free?
Every plugin is part of the product on every plan, including Free. Paid plans raise the amount of traffic your account can measure, not the features you’re allowed to use. See Pricing.
Where is my data stored?
In Dronten, the Netherlands, inside the European Union.
Can I make my stats public?
Yes. Enable public stats in a site’s settings and you get a shareable, crawlable page showing aggregates only (top pages, referrers, devices, countries). Individual visitors, recordings and heatmaps are never exposed publicly.
Can GhostStat run on our own servers?
For enterprise customers we set up custom installations on your own infrastructure (PHP 8.5 and MariaDB). There is no public download; contact us to talk about an enterprise setup.
Where do I get help with the Guardian app?
Right here. GhostStat Guardian, for iPhone, iPad, Apple Watch and Android, shows your own GhostStat sites: sign in with your GhostStat email address and the code we send you. Guardian counts which of its own screens are opened, without cookies or device IDs; switch that off in Guardian under Settings → Privacy. See the Privacy Policy for what the app stores, or use the contact form below.
Does it work with the API and a tag manager?
Yes. You can send custom events from your own code or via the built-in Tag Manager plugin, and read your stats through the API. The install page and in-app docs have the details.
How does GhostStat compare with other analytics tools?
We compare GhostStat honestly with Google Analytics 4, Matomo, Plausible, Hotjar, Microsoft Clarity, Fathom and Umami on the GhostStat blog. Start with the best Google Analytics alternatives.
Community forum
Ask the community →
Questions, tips, feature ideas and answers from other GhostStat users — at discuss.ghoststat.me.
Still stuck?
Use the contact form →
Tell us your site and what you're seeing, and we'll get back to you, usually within a day.
Email support@ghoststat.me with your site and what you're seeing — we usually reply within a day. Found a bug? Include the steps to reproduce and, if you can, a screenshot or the network error. For privacy requests use privacy@ghoststat.me; for anything commercial, contact us here. You can also ask the community forum.